Useful Support Requests for BandLink (Yandex Music)
Basic Profile Editing
Profile Photo Updates:
- Replacing the current photo with a new one.
- Adding or changing the banner.
- Checking if the photo meets platform requirements.
Biography Editing:
- Updating artist information.
- Adding the creative journey.
- Describing the musical style.
- Listing current achievements.
Social Media Links:
- Adding new platforms.
- Updating existing links.
- Removing outdated links.
Donations Setup
- Activating the support button.
- Setting up fundraising goals.
- Questions about Yandex Tips functionality.
Announcing Releases
- Submitting a request for a future release.
- Updating information about upcoming releases.
- Adjusting release dates.
How to Add a Future Release on Yandex Music:
Go to: Other → No relevant answer → write:
«Hello! I’d like to add the “New Release Coming Soon” block to my artist profile.
UPC – Alias – Release Date – Label Name».
Release Management
- Transferring tracks from another artist’s profile.
- Removing other artists’ releases from your profile.
- Correcting track metadata.
Recommendations
- Influencing the «Similar Artists» block.
- Adjusting genre classification.
- Updating collaboration information.
Technical Support
Verification Issues:
- Questions about account confirmation.
- Problems accessing features.
- Restoring account access.
Analytics and Statistics:
- Questions about statistical data.
- Issues with metric display.
- Explaining key indicators.
- Audience behavior analysis.
Promo Tools:
- Questions about the «Impulse» feature.
- Setting up targeted advertising.
- Connecting special programs.
Support Request Guidelines
- Prepare all necessary materials beforehand.
- Provide accurate details (UPC codes, links).
- Formulate a clear question.
Processing Times
- Simple requests: a few minutes to several hours.
- Complex changes: up to 5–10 business days.
- Monitor email notifications for updates.
Important Notes
- Contact support only from a verified account.
- Keep a record of all correspondence.
- Document all agreements with support.
